Student Complaint Policy
Policy for the Resolution of Student Grievances in Nevada
Any student who has grievances or concerns regarding the school, staff, or other students may at any time meet with the campus director to seek a resolution. The campus director will address any grievances or concerns brought forth by a student in a swift and timely manner in accordance with the Hands On HVAC School catalog policies and code of conduct. All concerns or grievances presented to the campus director are to be kept in confidence unless specifically required otherwise to resolve.
To request a meeting with the director call or text 318-239-9164 or email lasvegas@handsonhvacschool.com with the subject line “Student Grievance”.
Students enrolled in licensed, private postsecondary educational institution, have the right to register a legitimate complaint with the Commission on Postsecondary Education.
Prior to filing a complaint, you must attempt to resolve the issue with school officials according to the policies of the school which you are attending. If you are unable to reach a solution, you may contact the Commission (see below) and we will attempt to resolve the issue.
If a resolution cannot be reached, you will be required to complete a formal complaint form; Formal complaints are investigated by staff and a decision by the administrator of the Commission. If either party does not agree with that decision, an appeal to the full Commission may be requested:
NRS 394.520 allows for the following:
- A full refund can be ordered if it is determined that the school substantially failed to furnish the education agreed to in the enrollment contract;
- One-half of all monies paid can be ordered if is determined that the school substantially furnished the education stated in the enrollment contract but the conditions where substandard to the point
the student could not be expected to complete the training.
More information, including complaints forms, is available at www.cpe.nv.gov. Or contact:
Commission on Postsecondary Education
2800 E. St. Louis Avenue
Las Vegas, NV 89104
702-486-7330 (Ph) 702-486-7340 (Fax)
