Student Complaint Policy
Policies and Procedures to Resolve Student Grievances in Arizona
Any student who has a grievance or complaint regarding the school, staff, or other students may reach out to the Campus Director, or campus manager to seek a resolution within five (5) days of the occurrence. Accordingly, students should read and adhere to the following procedures regarding the Student Grievance Policy:
- Student shall first attempt to address the grievance informally with the instructor or applicable staff member (campus administrator or manager) and try to resolve it. If unsuccessful, the student should proceed to the written grievance procedure.
- Should the instructor or campus staff member fail to or unacceptably address the Student’s complaint, he/she may then state the grievance, in writing, to the Campus Manager or to Kristin Free, the School’s Director at director@handsonhvacschool.com with the subject line “Student Grievance”. The Campus Manager and/or Campus Director shall have five (5) business days (excluding Saturdays, Sundays and legal holidays) from the date of receipt of notice to investigate and address the grievance in accordance with further policies and code of conduct contained in this catalog.
- Should the Campus Manager or Campus Director fail to or unacceptably address the grievance, the Student may file a complaint with the Arizona State Board for Private Postsecondary Education. The student must contact the State Board for further details.
Arizona State Board
1740 W. Adams St., Ste #3008
Phoenix, AZ 85007
Phone: (602) 542 – 5709
http://www.ppse.az.gov
